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| About Us Scientific Wire Company is a trading name of EUROWIRE LTD Scientific Wire Company has a policy of supplying the highest quality material at the best prices and minimal delivery time it can offer to the trade. If you have any suggestions or comments please email us at : sales [at] scientificwire [dot] com Alternatively, you can call on 01371 238013 (International +44 01371 238013) or fax us on 01371 871882 or write to us at Eurowire Ltd, Unit 2 Zone A (Yellow Railings), Chelmsford Road Industrial Estate, Great Dunmow, Essex, CM6 1XG. UK - United Kingdom ================================================== |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We only charge in GBP Pounds Sterling - payment received must match the GBP value of your order. If payment is made by a credit card registered in another currency, the order will be charged in GBP and the card issuer will convert the GBP order amount back to your currency at their published rate & foreign exchange charges. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. The unit quantity prices on this website are valid for orders placed on this website only. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. ## Important Note: Actual quantity will differ from the ordered quantity and an adjustment will be added to reflect this. Differences circa plus or minus 10 percent of the quantity ordered. Therefore the total on the order will initially be an ESTIMATE as the quantity will be adjuted to actual weights. When fully paid, we will normally release ASAP with the adjustment made. Orders that are paid by card : Your card will be pre-authorised for the amount on the order and the final confirmed amount will be charged in GBP Pounds Sterling on day of despatch. ## If you require to know the total before we despatch, then please indicate this in the "Special Order Instructions" (beneath the shipping option) - and we will hold the order pending your approval. ## Payments by Cheque / Postal Order / Bank Transfer #1 : Must be in GBP £ Pounds Sterling, drawable from a UK Bank. #2 : Please wait for us to contact you with the correct amount to pay (we will usually send you a proforma invoice) CERTIFICATION If any form of approval or certification is required, or the goods are for use in the aerospace or aircraft industries we must be advised at the time of ordering. Documents may not be availiable if requested later. ================================================== |
| Shipping And Handling FOR SHIPPING TO UK ADDRESSES: Typical parcel of 20KGS to UK - England (mainland) address will be £12.00 Online prices are for website orders only. Prices for offline orders (verbal/fax/email) may be subject to surcharges due to extra overheads involved. The customer should check the email order confirmation to verify that the order includes an accurate delivery address. Once the order is collected by our shipping partner, they will keep you informed via email or SMS regarding the delivery progress. For shipping services that require a signature, kindly ensure someone will be available to sign for the goods on the scheduled delivery day. In the event that your package cannot be successfully delivered, please follow their instructions for further steps. Should your order be returned to us, we will pass on any return delivery charges made by the shipper back on your order, and if you still require your order, a another shipping charge will be necessary. When choosing shipping method, shipping method times are not a guarantee of how quickly you will receive the item from time of order. Those times are only valid from time of despatch, see further below under "Delivery Schedule" for order assembling, picking and despatch times - if goods are required by a certain date, please enter those details in the "Special Order Instructions" box during checkout. FOR SHIPPING TO NON UK ADDRESSES: The online system will calculate the carriage for you during checkout. ================================================== |
| Delivery Schedule Most prepaid orders are processed and despatched within 1 working day of receipt of order. Special metred items and items needing special requirement may take longer. In all other cases we will endeavour to deliver as soon as all items are available as required. Exceptions : Christmas Holiday period - we are closed for 1 week during the Christmas period, so please allow extra 3 working days. Also: Orders paid by card will have the quickest turnaround, while orders paid by bank transfer may take longer as it needs to be checked manually. ================================================== |
| Back Orders Sometimes items can be sold out before we can update the site, so if your item is out of stock, we will contact you by email. ================================================== |
| Tax Charges Orders delivered to the the UK: 20% VAT is added (except certain VAT exempt places such as Guernsey and Jersey) Orders delivered to the EU: We will not charge 20% VAT, but VAT/clearance fees will be charged during customs clearance process For EU EORI registered customers, there is an option during the checkout to enter in your EORI details. - We will check the number on : https://ec.europa.eu/taxation_customs/dds2/eos/eori_validation.jsp - Order can only be sent to the EORI registered address. Orders delivered outside the UK and EU: We will not charge 20% VAT, but VAT/DUTY/clearance fees will be charged during customs clearance process ================================================== |
| Credit Card Security During checkout, the website will be a secured site. All checkout details sent thorugh the secured site are ENCRYPTED using 256 BIT ENCRYPTION. Encryption makes all data unclear for unauthorized people to view information travelling between computers. The information is encrypted before being transmitted over the internet. They are decrypted when the details reach us. They are not held in clear text on any web site. ================================================== |
| Guarantee All enamelled copper wire products are made from UL approved factories. Please contact us as soon as possible if you've placed an order but not received it after 15 working days of order or despatch. We have a limited amount of time that we can claim for loss or damages from our carriers. (eg. Parcelforce : we must claim within 30 days of despatch) ================================================== |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01371 238013 (International +44 01371 238013) or fax us on 01371 871882 or write to us at Eurowire Ltd, Unit 2 Zone A (Yellow Railings), Chelmsford Road Industrial Estate, Great Dunmow, Essex, CM6 1XG. UK - United Kingdom. ================================================== |
| Privacy Policy INTRODUCTION In this privacy policy, "we" and "our" relates to EUROWIRE LTD (sites: www.wires.co.uk, www.trade-wires.co.uk and www.scientificwire.com), registered in England. "You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from EUROWIRE LTD or is making an enquiry. HOW WE USE YOUR PERSONAL DATA We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry. We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of. We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests. If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order. We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way. We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU. WHAT DATA DO WE HOLD? We hold the personal data that you supplied in the course of placing your order or enquiry. The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order. We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone. We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances. HOW WE HOLD YOUR PERSONAL DATA We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry. If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it. Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means. CO-OPERATING WITH LEGAL AUTHORITIES If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data. AUTOMATED PROCESSING Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation. YOUR RIGHTS If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent. You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. You can exercise any of these rights by contacting us using the details below. You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed. HOW TO CONTACT US If you have any questions or concerns, please do not hesitate to contact us through our helpdesk https://helpdesk.wires.co.uk/index.php?a=add , or by phone on +44 1371 238013. ================================================== |
| Returns Policy The customer must inspect the products as soon as possible after direct delivery. If there is noticeable damage on a delivery where a signature is required, please sign the delivery "RECEIVED DAMAGED" and contact us to advise of the problem whereupon arrangements to rectify will be made. No goods can be returned to Scientific Wire Company without its express consent. ================================================== |
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